Check-in & FAQ

Everything you need to know before, during, and after your stay.

Quick guide

Check-in Instructions

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1. Receive email

You will receive a pre-arrival email 24 h before check-in with your personal access code and full instructions.

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2. Arrive anytime

From 3:00 PM. Our smart lock lets you check in 24/7 — no waiting, no reception needed.

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3. Enter your code

Use the code provided in your email on the key box or smart lock at the front door of your apartment.

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4. Need help?

Our team is available by phone and WhatsApp at any time during your stay.

Check-out

Please check out by 11:00 AM. Leave the key on the kitchen table or in the key box. No need to clean — just take your belongings and go!

Got questions?

Frequently Asked Questions

Can't find the answer? Contact us directly.